My sound stopped working last week, and I can’t figure out what’s going on. I thought maybe I had accidentally muted it, but nope, that’s not it. Any thoughts?
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My hubby is certified to work on Dell computers, so I’ll ask him when he gets home later. He works with lots of different computers, from industrial mainframes to PCs, so chances are he might know what’s wrong. We’ll be in touch!
Julia, that would be a huge help. Thanks!
kk
you know my luck with electronics…
Kristen,
I’ve been having trouble with my Dell as well. There’s a menu where you can reset your settings so you can essentially go back in time to before you had this issue and hopefully it doesn’t revert back (just save your old files).
Susan
PS I have another Success Story. I sold a personal essay to a real estate website, and I’m very excited!!
E-mailed you!
Hello,
My name is Mike, I’m a Technical Analyst located at Dell corporate headquarters in Round Rock, TX. I’m part of an internet outreach team developed to interact with the online community regarding technical questions and issues that customers face with Dell products. I’ve read your post and wanted to offer some suggestions. You can try looking at the device manger by right clicking on “My Computer” and choosing “manage” and then “device manager”. You would be looking for anything with a yellow “!” or a red “x”. If you see one of these symbols it means that the driver is either conflicting with another device, been uninstalled, or the device has been disabled. If it has a red “x” simply right click and choose enable. If it is the yellow “!” then you will right click, choose “properties” then “driver” and then “update driver”. If you have internet connection you should be able to let the system search the web for the driver. If it doesn’t find one you can pull it off of the resource CD or you can go to http://www.support.dell.com, choose “drivers and downloads” enter your service tag or system model, then choose “audio” and follow the directions to download the sound driver. Let the driver install and then restart your system.
Also, as mentioned before in this thread there is a way to revert back to before the problem started. This method is called system restore and is accessed through the start menu. To restore the registry you can click on the “Start” button, then choose “all programs/ accessories/ system tools/ system restore”. Select the option that says “restore my computer to an earlier time” then hit “next”. When you see the calendar you will be looking for dates in BOLD. Select a date prior to the time the problem began and then choose a restore point in the box to the right. The system will then shut down and attempt to restart with that days setting. This process is reversible by accessing the restore tool and choosing “undo my last restore”. Please keep in mind that this will not delete any data, but it will uninstall any programs or updates installed after the restore point you choose. I hope this helps with the problem, but if not please feel free to contact me back at customer_advocate@dell.com with this topic in the subject line, ATTN: Mike B. (Dell sound issue), and I’ll get back to you ASAP.
Thank you,
Mike
Dell customer advocate
Customer_advocate@dell.com