www.inkthinkerblog.com — It seems we’re all so busy anymore that it’s hard for freelancers and their clients to keep appointments. Well, maybe just the freelancers and clients I deal with. :) But regardless, I’m wondering how you deal with it when you have a scheduled call with a client and they’re not available and the time you’ve arranged. For instance, they’re schedule a time to call you at 10 a.m. and you plan around it, and then you don’t hear from them.
It’s one thing to e-mail me 15 minutes before the call and say, “Can we make it 10:30 instead of 10?” because if I can, I will. And I get that stuff happens. But I never know what to do with existing, regular clients. Do you bill them for the time allotted for the call, or do you let it go since you just kept working on something else anyway?
I offer a free phone consultation for new clients, but if they bail on the first appointment, that uses up their free time and then they have to pay my hourly rate. How do you handle it for clients with whom you have an existing relationship?
Contents Copyright © 2006-2014 Kristen King